COVID-19 : The New "Normal"
Crisis → Opportunity
"When written in Chinese,
the word 'crisis' is composed of two characters.
One represents danger and the other represents opportunity."
-John F. Kennedy
Virtual (Digital / "electrons") is replacing physical ("atoms") offerings
Digital channel is the primary (often sole) method of customer engagement
Competitive advantages shift dynamically, as business models adapt to new market realities, and may suddenly be less differentiating.
Customers and channels have radically shifted, to accommodate new needs and constraints, leading to a rapid change in...
Digital transformation was a
"Nice to have"
Current crisis exacerbated and accelerated to a
Now is the time to advance a
digital transformation strategy
Various changes have also potentially created opportunities that never existed before
Historically, these dynamics have been a catalyst for disruption from which new business models have emerged:
Uncertainty in today's crisis requires leaders to rediscover customer needs and transform business models to meet those needs.
Speed is essential
Ironically, today's organizations mirror biology -
those who survive…
“... are not the strongest or the most intelligent,
but the most adaptable to change.”
"Work From Home" (WFH)
Required IT departments to quickly (and haphazardly) prepare:
Organizations should have been prepared....
Contact us to help you innovate and transform for the new (uncertain) "normal"